Frequently Asked Questions

Why choose private treatment in an NHS hospital?

By choosing to have your treatment as a private patient within an NHS hospital, you are assured of a comprehensive range of general and specialist medical services on-site. The Hospital has the latest up-to-date clinical facilities, including intensive care and high dependency units. Our operating theatres are fully equipped to undertake a wide range of surgery.


Supporting the NHS


Income generated by private patients is invested back into the hospital  in order to assist in supporting the services, facilities and improvements provided to NHS patients; this benefits all patients who come to the Hospital.

How do I book a consultation?

Please contact the consultants secretaries, who will be able to give you availability and costs. consultants>>

How much will a consultation cost?

Costs will vary dependant on the consultant you choose. Please contact the consultant’s secretary of your chosen consultant, who will be able to give you availability and costs of a consultation. consultants>>

How do I choose a consultant?

Your GP should be able to recommend the most appropriate private specialist for your condition. You do not have to take your GP's recommendation, however they may know the specialism and reputations of most local doctors in private practice.

 

Once you have narrowed down your choice (or had it narrowed for you by your GP or insurance company) you may wish to research more information.

Do I need a GP referral to see a private consultant?

Your private consultant will not know you or your medical history, and so they may need your GP to be involved. Your consultant will need to refer to them regarding your medical history so that they can provide appropriate and informed treatment. Please contact the consultant’s secretary who will be able to confirm whether or not a GP referral is required. consultants page>>


You may find that it is a condition of your private medical insurance that they will only fund treatment that is recommended by your GP for medical reasons. If this is the case, then a letter from your GP is essential or you could find yourself footing the entire bill for your treatment. You should always check your policy details to see if a GP referral is required before you proceed with any treatment.

How do I find you?

If possible we would strongly recommend using public transport to get here. Our hospital is in a dense urban location where roads are often busy and parking is often oversubscribed. All our hospitals our served by many bus routes and other community transport services which are detailed in the link below:
http://www.cmft.nhs.uk/information-for-patients-visitors-and-carers/getting-to-hospital

Are there wheelchairs available?

If you rely on your wheelchair we would recommend you bring your own as only a limited are available in the main entrances of all our hospitals. Please note wheelchairs require a £1 returnable deposit.

Religious Requirements

We have a Multi-faith room for our patients, where religious representatives are also more than welcome to attend. If you would like to arrange a visit from our Anglican chaplain or from a leader of your own faith, please speak to a member of our team. click here>>

Can I smoke when I come to the hospital?

Smoking is not permitted anywhere within the hospital or its grounds.

Coming in for treatment – What do I need to know?

What do I need to do to prepare for my stay?
Your consultant will have talked to you about your procedure, what it involves and whether you will need to make any special preparations for it. If you have any further questions or would like information leaflets on your procedure, your consultants secretary will be able to assist you with this.

Do I need to fast before coming into hospital?
Fasting prior to surgery might be necessary, for example, if you are going to be having a
general anaesthetic. Your admission letter will have instructions however, if you are
uncertain what you should do, please check with your consultant. Chewing gum is not
permitted if you have been asked to fast.

Who do I tell that I have allergies and/or allergic reactions?
These should be discussed with a member of the nursing staff on arrival. If you do not
know, your GP may be able to advise you.

What should I bring with me?
If you are coming into hospital as an in-patient you should bring:
•    Admission paperwork
•    Nightwear
•    Dressing gown
•    Slippers
•    Face flannel
•    Personal toiletries
•    Towels are provided but you are more than welcome to bring your own
•    Toothbrush
•    Books and magazines
•    Any drugs and medicines you are currently taking in their original containers

If you are coming to hospital as a day case patient you should bring:
•    Admission paperwork
•    Any drugs and medicines you are currently taking in their original containers
•    Nightwear and personal toiletries are optional although slippers are advised
•    Books and magazines

If you are preparing for the admission of a child:
We understand that coming into hospital may be an unfamiliar and daunting prospect for your child. We invite you as parent or guardian to stay with your child overnight and suggest that you bring along their favourite toys, books or games.

What if I am taking medication?
Please bring any drugs and medicines you are currently taking with you in their original containers complete with pharmacy labels. You should hand these to the nurse in charge of your care on arrival. If you routinely take medication, please check with your consultant before you come into hospital whether it is appropriate to continue to take them and if not, when you should

I have specific dietary requirements?
We are able to cater for individual dietary requirements with advance notification (we require at least 24 hours notice, Telephone 0161 276 5700). This includes vegetarian, Kosher and Halal meals.

Can I bring valuables with me to hospital?
We advise you to ask relatives or friends to look after your valuables and money and not keep them with you. If you cannot arrange for these goods to be kept for you, there are small personal lockers located in all patient rooms. The hospital will not accept any liability for any personal valuables or money kept in the safes as we are not able to monitor their usage and access by patients or their families and their visitors.

What will happen when I arrive?
We ask that you are punctual and arrive on time. On arrival at the Private Patient Centre please report to the reception desk. On arrival at the hospital our receptionist will welcome you and review the necessary paperwork and settle the details of your account. After the admission process is complete our receptionist will escort you to your room and make our nursing staff aware of your arrival. Patients are accommodated according to their length of stay with us. Inpatients will be allocated an en-suite room and day-patients will be allocated a shared daycase room.

We take great care to provide treatment that is personalised to the individual needs of our patients. To help us achieve this, we may ask for dietary information and conduct blood pressure, heart rate and other health checks.

Can I bring a chaperone?
You have the right to have a chaperone present during any examination procedure.

Will I have to consent to the procedure?
As an in-patient or day patient, you will be required to consent in writing to your
procedure. Your consultant may have done this at your initial consultation however, if not, this must be gained prior to having the procedure. Please note: if at any time during the consent process you are unable to understand certain medical terminology, please ask either your consultant, anaesthetist of nurse in charge for clarification.

Can I have Visitors?
Yes of course. Your family will also be given a number to speak to our nurses during your stay.
Telephone Number: 0161 276 5600.

What happens if I need to stay in overnight or extend my stay?
Your Consultant, together with our nursing team, will advise you if they feel this is
necessary. This will incur an additional payment per nights stay. If you are insured it is important to seek authorisation from your insurance company. Please see the payment section.

How will I get my medication discharge?
Our pharmacy will provide any medication required during your hospital stay. On discharge, your nurse will return any medication you brought with you and arrange for any prescribed take-home medication to be dispensed before you leave.

Will I be given a follow up appointment on discharge?
This appointment may have been arranged for you prior to your surgery by your consultants secretary. If this is not the case please contact them to arrange this. We can provide contact details if required.

How to make a payment for my surgery?
You will receive two or three separate bills. The hospital charge is in addition to the Consultant and Anaesthetists fee (if appropriate).  

Your hospital charge is based on the information we have been provided by your consultant. If your treatment plans change you may be subject to additional charges.

Self Pay Patients
Your payment is required before surgery can be undertaken. Payments are currently accepted by credit or debit card.

Before surgery:     
If you wish to pay for your surgery before the day of your admission please telephone 0161276 5700, we will then take your debit or credit card* details over the telephone.

*Please note there is an additional 2.5% fee for payments by Credit cards, Debit cards currently incur no fee.

Day of Admission:
If your are paying on the day of admission please bring your  credit or debit card along with your PIN. *Please note there is an additional 2.5% fee for payments by Credit card, Debit cards currently incur no fee.

This hospital charge is in addition to the Consultant and Anaesthetists fee (if appropriate).  If you have any queries regarding your consultant or anaesthetists bill please contact your consultants secretary directly.

Insured patients
If you are covered by insurance, you will need to seek authorisation from your insurer provider prior  to your arrival and obtain a preauthorisation number.

You may have limits on your policy, or excesses. It’s important that you confirm  your cover before you commit yourself to the bill. Full insurance details must be given to admissions at or before time of treatment. The hospital will invoice your insurance company directly (a copy will be sent to yourself), it is your responsibility to ensure that claims are processed promptly. Should insurers, decline or delay payment, you will be invoiced for immediate settlement.

 

Useful insurance numbers

Aviva    www.aviva.co.uk/existing-customers/health/  Tel:0800 068 3827

AXA PPP    www.axappphealthcare.co.uk  Tel:0800 454 080

BUPA    www.bupa.co.uk/help-and-support  Tel:08456 090 111

CIGNA    www.cigna.co.uk  Tel:0800 242 442

Exeter    www.theexeter.com  Tel:0300 123 3200

Pru Health    www.pruhealth.co.uk  Tel:0345 602 3523

Simply Health    www.simplyhealth.co.uk  Tel:0800 980 7890

Vitality    www.vitality.co.uk  Tel:0800 092 7333

WPA    www.wpa.org.uk  Tel:01823 625 000

 

Who do I speak to regarding my consultants bill?
Please contact your consultant’s secretary directly.

Who do I speak to regarding my Anaesthetists bill?
Please contact your consultant’s secretary directly.

Will there be any additional charges?
If you undergo diagnostic tests you will normally be charged separately by your consultant and by the hospital for use of the facility.

 

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